Stress shows itself in a number of ways. For instance, an individual who
is experiencing a high level of stress may develop high blood pressure, ulcers,
irritability, difficulty in making routine decisions, loss of appetite,
accident-proneness, and the like. These can be subsumed under three general
categories: physiological, psychological, and behavioral symptoms.
Physiological Symptoms
Most of the early concern
with stress was directed to physiological symptoms. This was predominantly due
to the fact that the topic was researched by specialists in the health and
medical sciences. This research led to the conclusion that stress could create
changes in metabolism, increase heart and breathing rates, increase blood
pressure, bring on headaches, and induce heart attacks.
The link between stress and
particular physiological symptoms is not clear. There are few, if any,
consistent relationships. This is attributed to the complexity of the symptoms
and the difficulty of objectively measuring them. But of greater relevance is
the fact that physiological symptoms have the least direct relevance to
students. Our concern is with attitudes and behaviors. Therefore, the two other
categories of symptoms are more important to us.
Psychological Symptoms
Stress can cause dissatisfaction.
Job-related stress can cause job-related dissatisfaction, in fact, is “the
simplest and most obvious psychological effect� of stress. But stress shows
itself in other psychological states — for instance, tension, anxiety,
irritability, boredom, and procrastination.
The evidence indicates that
when people are placed in jobs that make multiple and conflicting demands or in
which there is a lack of clarity about the incumbent’s duties, authority, and
responsibilities, both stress and dissatisfaction are increased. Similarly, the
less control people have over the pace of their work, the greater the stress
and dissatisfaction. While more research is needed to clarify the relationship,
the evidence suggests that jobs that provide a low level of variety,
significance, autonomy, feedback, and identity to incumbents create stress and
reduce satisfaction and involvement in the job.
Behavioral symptoms:
But moderate levels of
stress experienced continually over long periods, as typified by the emergency
room staff in a large urban hospital can result in lower performance. This may
explain why emergency room staffs at such hospitals are frequently rotated and
why it is unusual to find individuals who have spent the bulk of their career
in such an environment. In effect, to do so would expose the individual to the
risk of “career burnout�.
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